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HNBA News

HNBA Posts Steady Growth in First Half of 2018

HNB Assurance Group delivered impressive financial results for the 1sthalf of 2018, posting a Profit  After  Tax  (PAT)  of  LKR  805  MN.  The  1sthalf  PAT  is  inclusive  of  the regular  profits together  with  the  One-off  Surplus  which  arose  from  the  insurance  industry  valuation  rule change as well as the 1stquarter valuation of the Life Fund under the new valuation method. The profit growth thus reflected the 357% growth over prior. However, the resultant increase remains uniquely applicable only for the year 2018, the Company communication stated. The Group  recorded  a  Gross  Written  Premium  (GWP)  of  LKR  4.2  BN  depicting  a  growth  of  12% amidst  very  tight  market  conditions  when  compared  with  the  GWP  of  LKR  3.8  BN  recorded during the corresponding period of 2017. Sharing   her   views   on   the   financial   results,   Mrs.   Rose   Cooray, Chairperson  of  HNBA  and  HNBGI  stated,  “The  Group  has  made progress  during  the  first  half,  further  strengthening  our  footprint in  the  insurance  industry.  These  impressive  results  were  achieved amidst  many  economic  and  operational  challenges.  The  first  half operating  results  showcase  solidity  of  the  HNBA  Group  and  the improved  efficiencies  of  the  Life  and  General  businesses  and  the strategies   in   place   to   cater   to   the   insurance   needs   of   our community. Both businesses of the Group are committed to deliver value  to  all  stakeholders  as  well  as  to  further  consolidate  firm  standing  of  the  Group  in  the insurance industry”. Expressing   his   views   on   the   first   half   financial   results,   Mr. Deepthi   Lokuarachchi,   Managing   Director/CEO   of   HNBA   and HNBGI stated, “These results are an outcome of the Group’s well-founded  strategies  and well-focused  management  practices.  In a challenging   economic   backdrop,   the   Group   was   successful   in achieving a GWP growth of 12% during 1H 2018”. Speaking on the performance   of   each   business,   Managing   Director/CEO,   Mr. Lokuarachchi commented “classes such as motor and fire of the General   Insurance   business   showcased   an  impressive   growth while  other  classes  including  the  Life  Insurance  business  have  grown  consistently  with  the
market ratios of growth. Total assets of the Group reached LKR 20 BN and the investment in financial  instruments  surpassed  the  value  of LKR  16.5  BN.  As  at  30thJune  2018,  the  Life Insurance  Fund  reached  a  value  of  LKR  11.6  BN  and  the  General  Insurance  Fund  reached  a value of LKR 2.6 BN”. Speaking on the Group’s future prospects, Mr. Lokuarachchi added that the  Group  remains  confident  of  its  ability  to  deal  with  ongoing  and  imminent  challenges facing the business and to grow beyond benchmarks.

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May

HNB Assurance Clinches Fifth Consecutive Win as Sri Lanka’s Best Life Bancassurance Provider

HNB Assurance PLC (HNBA) has once again reaffirmed its industry leadership in Bancassurance by securing the title of "Best Life Bancassurance Provider in Sri Lanka" for the fifth consecutive year, awarded by the prestigious Global Banking and Finance Review – UK. Mr. Lasitha Wimalaratne, Chief Executive Officer of HNB Assurance, expressed his thoughts on this milestone, stating, “Being named the Best Life Bancassurance Provider in Sri Lanka for the fifth year in a row is not just an honor, it is a reflection of the enduring partnerships we have built especially with our parent company Hatton National Bank along with the passion of our teams. This accolade speaks volumes of our consistent efforts to elevate standards in bancassurance. Our teams continue to innovate, collaborate and break boundaries to deliver meaningful solutions to our customers. I’d like to extend my sincere thanks to the management of Hatton National Bank and our other partners for their continued guidance and support.”Highlighting the pivotal role of the Partnership Channel, Mr. Wimalaratne further added,“As we accelerate towards our goal of capturing a 10% market share, the Partnership Channel remains central to our growth strategy. Congratulations to the teams involved, I am immensely proud of what we have accomplished and am excited about the journey ahead.”Mr. Supun Dias, Senior Vice President - Network Management at Hatton National Bank, congratulated the team at HNBA, stating, “To witness HNBA win this prestigious title for five consecutive years is truly inspiring. It is a testament to the strength and synergy of our long-standing partnership. As a Group, we are committed to driving innovation and delivering superior value to our clients. Congratulations to HNBA and everyone involved in achieving this exceptional feat.”Also sharing his thoughts, Mr. Sanesh Fernando, Chief Business Officer – Partnerships at HNB Assurance, remarked, “This milestone is the direct result of the dedication our teams and tireless efforts they have made to deliver value to our policyholders. The Partnerships team at HNBA, together with our banking partners, especially Hatton National Bank, have been instrumental in shaping this success story. I’d like to extend my sincere appreciation to the HNB Branch Management, HNB Bank Network Management along our valued customers for their trust placed on us. This fifth win reinforces our drive to deliver excellence and as we move forward we will continue to strive to reach even greater heights.

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27

May

HNB Assurance Expands Presence in the North with New Branch in Jaffna

Strengthening its footprint across Sri Lanka, HNB Assurance PLC officially opened its newest branch in Jaffna, located at No. 521, Point Pedro Road, Nallur. With this addition, the company now operates 11 branches in the North emphasizing the company’s ongoing efforts to bring its life insurance solutions closer to communities in the Northern Province, making protection and financial planning more accessible than ever before. The new Jaffna branch will serve as a hub for customers in the region, delivering personalized insurance services with the hallmark trust, care and professionalism the company is known for.Speaking at the branch opening, Mr. Lasitha Wimalarathne, Chief Executive Officer of HNB Assurance PLC, stated, “We are indeed excited to further strengthen our footprint in the Northern Province with the opening of this new branch in Jaffna. With multiple touchpoints already established in the region, our growing presence allows us to better serve the evolving needs of our customers and create even closer relationships with the communities we operate in. We remain dedicated to being a trusted partner in their journey towards a more secure and resilient future.”Sharing similar sentiments, Mr. Harindra Ramasinghe, Chief Business Officer – Advisor Distribution Channel of HNB Assurance PLC, commented, “With the opening of our newest branch in Jaffna, we now operate over 70 physical branches across the island and with this new branch opening we have reaffirmed our belief in the strategic importance of the Northern Province to our growth journey. We have always recognized Jaffna as a key region with immense potential and we are proud to strengthen our connection with its people. My sincere thanks to the Distribution Management team and all the other support teams for their efforts in helping us open this branch.”The newly inaugurated Jaffna branch is now open to serve customers from Monday to Friday, offering expert guidance and tailored life insurance solutions to meet diverse needs.

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27

May

HNB Assurance Launches 24-Hour Call Center to Enhance Customer Experience

In an effort to demonstrate its continued commitment to exceptional service and customer convenience, HNB Assurance PLC (HNBA) has launched a 24-hour call center, enabling policyholders to connect with the company on all matters related to customer service at any time, from anywhere using the short code 1301. While customer service support is now available 24/7, hospitalization claims-related services will continue to be handled as per the specific instructions issued to the policyholder at the time of obtaining a policy.HNB Assurance has experienced consistent growth, recording an impressive average growth rate of 26% over the past four years. The company’s momentum and customer-centric focus have paved the way for initiatives such as the 24-hour call center, designed to strengthen policyholder engagement and ensure seamless service delivery.“Exceptional customer service is not just a value we uphold; it is a critical pillar of our strategy to achieve a 10% market share by 2026” said Lasitha Wimalarathne, Chief Executive Officer of HNB Assurance. “Making our call center available 24 hours a day, 365 days of the year, ensures our policyholders are supported when they need us most, reinforcing the trust they place in us every day. Additionally, our significant investments in digital transformation to make interactions of our policyholders with us seamless, to initiatives like this, all aim at delivering our broader mission to continuously enhance our customer experience”. Speaking further he went on to add “as an industry, as we push towards greater insurance penetration, it is important that players do everything in their power to foster greater levels of confidence and convenience to the customer”.Earlier this year, HNB Assurance also unveiled a dedicated Customer Service Centre, a thoughtfully curated space designed to create personalized and streamlined interactions. Together with the 24-hour call center, HNB Assurance continues to reimagine and elevate every aspect of the customer journey.“Our newly enhanced 24-hour call center operation and the upgraded Customer Service Centre we opened earlier this year are all part of our ongoing efforts to elevate and refine every touchpoint so as to offer a superlative customer experience that truly differentiates us from the competetion,” added Dinesh Yogaratnam, Chief Marketing and Customer Experience Officer / General Manager of HNB Assurance. “We recognize that as a company we offer something that is intangible, protection, trust and peace of mind and for that, we need to be with our customers at all times. Hence, these initiatives are not standalone, they are integral to how we plan to grow, not just in size but in the value and care we offer to every policyholder.”

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