image

Pay Now

image

eLife

image

Complaints Management

image

HNBA News

Protecting our People, Protecting Our Community: HNBA Conducts a Workshop on Cancer Awareness

Taking  the  initial  step  to  create  awareness  on  the  causes  and  prevention  of  cancer, HNB Assurance PLC (HNBA) held a workshop for its staff recently. This workshopwas conducted  by  Dr.  Suraj  Perera,  Board  Certified  Specialist  in  Community  Medicine  and Consultant Community Physician of the College of Community Physicians of Sri Lanka. Sharing  his  thoughts  Managing  Director/CEO  of  HNBA  and  its  fully  owned  subsidiary HNB General Insurance Limited, Mr. Deepthi Lokuarachchi stated “as a business sworn take care of our community, we believe that real protection and care truly begin with individuals taking care of themselves and leading a healthy lifestyle and thereafter by encouraging  their  families  and  friends  to  follow  similar  steps.  In  the  backdrop  of  the launch of our Hope Cancer Insurance plan, we realized that a workshop of this nature will  help  in  educating  as  well  as  in  creating  awareness  firstly  amongst  our  staff for the  betterment  of  themselves  and  their  families  and  as  we  believe  that  our  staff would carry this message to the community as ambassadors of the brand”. Sharing his views on the Cancer Insurance Plan, Chief Operating Officer Mr. Prasantha Fernando  stated, “our lifestyles, health habits even hereditary conditions contribute to  the  development  of  a  cancer  and  cancer  can  touch  us  all  at  any  point  in  our  lives despite  our  social  strata.  Hence,  it  is  up  to  us  as  individuals  to  take  necessary measures  to  protect  ourselves.  The  cost  of  cancer  treatment  could  often  pose  a threat  to  family  savings  and  the  financial  foundation.  Considering  all  these  aspects, HNBA  launched  its  Cancer  Insurance  Plan,  „Hope‟  with  the  primary  objective  of providing a ray of hope through financial protection to those individuals and families to overcome this dreaded disease”. Speaking at the workshop Dr. Suraj Perera stated “this workshop was conducted with the   aim   of   creating   awareness   on   cancer   and   its   prevention.   Amongst   many contributing   factors   for   the   development   of   a   cancer,   unhealthy   dietary   habits, smoking,  consumption  of  alcohol  and  chewing  of  betel  are  identified  as  the  top
causes   for   cancer   and   it   is   important   to   communicate   these   to   individuals   as prevention with no doubt is better than cure. Workshops of this nature surely help in making  a  lasting  influence  amongst  responsible  individuals.  And  we  believe  that heightening  people‟s  awareness  on  cancer  and  its  precautions  is  the  first  step towards  fighting  cancer  and  will  helpin  making  a  difference  in  their  lifestyles  which will ultimately have a positive impact on the wellbeing of our community”.

More News
news

27

May

HNB Assurance Clinches Fifth Consecutive Win as Sri Lanka’s Best Life Bancassurance Provider

HNB Assurance PLC (HNBA) has once again reaffirmed its industry leadership in Bancassurance by securing the title of "Best Life Bancassurance Provider in Sri Lanka" for the fifth consecutive year, awarded by the prestigious Global Banking and Finance Review – UK. Mr. Lasitha Wimalaratne, Chief Executive Officer of HNB Assurance, expressed his thoughts on this milestone, stating, “Being named the Best Life Bancassurance Provider in Sri Lanka for the fifth year in a row is not just an honor, it is a reflection of the enduring partnerships we have built especially with our parent company Hatton National Bank along with the passion of our teams. This accolade speaks volumes of our consistent efforts to elevate standards in bancassurance. Our teams continue to innovate, collaborate and break boundaries to deliver meaningful solutions to our customers. I’d like to extend my sincere thanks to the management of Hatton National Bank and our other partners for their continued guidance and support.”Highlighting the pivotal role of the Partnership Channel, Mr. Wimalaratne further added,“As we accelerate towards our goal of capturing a 10% market share, the Partnership Channel remains central to our growth strategy. Congratulations to the teams involved, I am immensely proud of what we have accomplished and am excited about the journey ahead.”Mr. Supun Dias, Senior Vice President - Network Management at Hatton National Bank, congratulated the team at HNBA, stating, “To witness HNBA win this prestigious title for five consecutive years is truly inspiring. It is a testament to the strength and synergy of our long-standing partnership. As a Group, we are committed to driving innovation and delivering superior value to our clients. Congratulations to HNBA and everyone involved in achieving this exceptional feat.”Also sharing his thoughts, Mr. Sanesh Fernando, Chief Business Officer – Partnerships at HNB Assurance, remarked, “This milestone is the direct result of the dedication our teams and tireless efforts they have made to deliver value to our policyholders. The Partnerships team at HNBA, together with our banking partners, especially Hatton National Bank, have been instrumental in shaping this success story. I’d like to extend my sincere appreciation to the HNB Branch Management, HNB Bank Network Management along our valued customers for their trust placed on us. This fifth win reinforces our drive to deliver excellence and as we move forward we will continue to strive to reach even greater heights.

Read More
news

27

May

HNB Assurance Expands Presence in the North with New Branch in Jaffna

Strengthening its footprint across Sri Lanka, HNB Assurance PLC officially opened its newest branch in Jaffna, located at No. 521, Point Pedro Road, Nallur. With this addition, the company now operates 11 branches in the North emphasizing the company’s ongoing efforts to bring its life insurance solutions closer to communities in the Northern Province, making protection and financial planning more accessible than ever before. The new Jaffna branch will serve as a hub for customers in the region, delivering personalized insurance services with the hallmark trust, care and professionalism the company is known for.Speaking at the branch opening, Mr. Lasitha Wimalarathne, Chief Executive Officer of HNB Assurance PLC, stated, “We are indeed excited to further strengthen our footprint in the Northern Province with the opening of this new branch in Jaffna. With multiple touchpoints already established in the region, our growing presence allows us to better serve the evolving needs of our customers and create even closer relationships with the communities we operate in. We remain dedicated to being a trusted partner in their journey towards a more secure and resilient future.”Sharing similar sentiments, Mr. Harindra Ramasinghe, Chief Business Officer – Advisor Distribution Channel of HNB Assurance PLC, commented, “With the opening of our newest branch in Jaffna, we now operate over 70 physical branches across the island and with this new branch opening we have reaffirmed our belief in the strategic importance of the Northern Province to our growth journey. We have always recognized Jaffna as a key region with immense potential and we are proud to strengthen our connection with its people. My sincere thanks to the Distribution Management team and all the other support teams for their efforts in helping us open this branch.”The newly inaugurated Jaffna branch is now open to serve customers from Monday to Friday, offering expert guidance and tailored life insurance solutions to meet diverse needs.

Read More
news

27

May

HNB Assurance Launches 24-Hour Call Center to Enhance Customer Experience

In an effort to demonstrate its continued commitment to exceptional service and customer convenience, HNB Assurance PLC (HNBA) has launched a 24-hour call center, enabling policyholders to connect with the company on all matters related to customer service at any time, from anywhere using the short code 1301. While customer service support is now available 24/7, hospitalization claims-related services will continue to be handled as per the specific instructions issued to the policyholder at the time of obtaining a policy.HNB Assurance has experienced consistent growth, recording an impressive average growth rate of 26% over the past four years. The company’s momentum and customer-centric focus have paved the way for initiatives such as the 24-hour call center, designed to strengthen policyholder engagement and ensure seamless service delivery.“Exceptional customer service is not just a value we uphold; it is a critical pillar of our strategy to achieve a 10% market share by 2026” said Lasitha Wimalarathne, Chief Executive Officer of HNB Assurance. “Making our call center available 24 hours a day, 365 days of the year, ensures our policyholders are supported when they need us most, reinforcing the trust they place in us every day. Additionally, our significant investments in digital transformation to make interactions of our policyholders with us seamless, to initiatives like this, all aim at delivering our broader mission to continuously enhance our customer experience”. Speaking further he went on to add “as an industry, as we push towards greater insurance penetration, it is important that players do everything in their power to foster greater levels of confidence and convenience to the customer”.Earlier this year, HNB Assurance also unveiled a dedicated Customer Service Centre, a thoughtfully curated space designed to create personalized and streamlined interactions. Together with the 24-hour call center, HNB Assurance continues to reimagine and elevate every aspect of the customer journey.“Our newly enhanced 24-hour call center operation and the upgraded Customer Service Centre we opened earlier this year are all part of our ongoing efforts to elevate and refine every touchpoint so as to offer a superlative customer experience that truly differentiates us from the competetion,” added Dinesh Yogaratnam, Chief Marketing and Customer Experience Officer / General Manager of HNB Assurance. “We recognize that as a company we offer something that is intangible, protection, trust and peace of mind and for that, we need to be with our customers at all times. Hence, these initiatives are not standalone, they are integral to how we plan to grow, not just in size but in the value and care we offer to every policyholder.”

Read More
HNB