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ISO Certificationfor HNBA’s Claims Process

The  Life  Claims  Department  of HNB    Assurance    PLC    (HNBA)obtainedthe    certification    in compliance with ISO 9001  : 2015 for  its service  standards.    TheLife Claims Departmentqualifiedfor   this   certification upon being independently audited and meeting the specific criterion.The   certification   was   issued   for   the   Claims   Process   followed throughout,from claim intimation to claim settlement. Sharing his thoughts, Managing Director/CEO of HNBA and its fully owned subsidiary HNB  General  Insurance  Limited,  Deepthi  Lokuarachchistated  “our primary goalin customerservicehas   always   been   focused   on   its   assured   qualityand   theISO certification  affirms  the  effectiveness  of  the  consistent  service  providedover  the years.  This  certification  demonstratesour  commitment  towards  our  customers  and outlines   the   cutting-edge   practices   the   Company   follows   throughout   its   Claims Settlement Process”. Speaking   on   the   ISO   certification,   Chief   Operating   Officer   of   HNBA,   Prasantha Fernando stated “As an entity highly focussed on quality, we are honoured toearn the ISO   certification   and   thisprovides   that   additional   degree   of   assurance   to   our stakeholders  of  our  continuous  improvements inour  service  quality standardsand deliverables”. Chief  Technical  Officer  of HNBA, Dinesh Udawatta stated “I’m indeed grateful to the entire team for  embarking  on  thisjourney  to  obtainthe world’s most popular quality management  servicecertification as  well  asfor  maintaining  a  servicestandardof highqualitythroughout  the  years.I  am  confident  that  this  certification  will  bolster
our  resolve  to  push  the  envelope  of  customer  service  further  and  to  continue  toprovide a superlative service to our patronage”.

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15

Apr

HNB Assurance Strengthens Presence with Relocation of Branches in Nugegoda and Nuwara Eliya

<p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">HNB Assurance PLC, is delighted to announce the relocation of its branches to prime locations in Nugegoda and Nuwara Eliya. These strategic moves reflect on the company's intention to enhancing accessibility and service delivery to customers in key regions across the island. Providing convenient access to its comprehensive range of insurance products and services, including protection, health, savings, retirement and&nbsp;</span><span style="line-height:150%;mso-spacerun:yes;"> </span><span style="line-height:150%;">MRP has contributed to the progress of the company, showcasing a 20% year on year growth continuously over the past three years.&nbsp;</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">Mr. Lasitha Wimalaratne, CEO of HNBA, expressing his thoughts at the branch openings, stated, “The decision to relocate our branches in Nugegoda and Nuwara Eliya was driven by our strategic vision to position ourselves in key high-traffic areas, enabling us to foster deeper connections with our customers and offer tailored insurance solutions that safeguard what matters most to them. As we embark on this journey of growth, our branch network remains integral, serving as the bedrock to our customer-centric approach. I have full confidence that these new locations will not only amplify our presence but also elevate the level of service we provide to the local communities."</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">Mr. Harindra Ramasinghe, Chief Business Officer – Advisor Distribution Channel, emphasized the significance of the relocations in enhancing customer experience. "At HNB Assurance, we are constantly striving to exceed customer expectations and deliver exceptional value. Last year, we were honored for our pioneering Insurance Distribution initiative at the prestigious Emerging Asia Insurance Awards, a recognition which underscores our commitment not only to expansion but also for being innovative with our Distribution Strategy. The relocation of our branches in Nugegoda and Nuwara Eliya enables us to build closer relationships with our customers and provide them with unparalleled support and assistance. With a branch network of 69 branches and an advisor force in excess of 3500, the advisor distribution channel at HNBA has consistently displayed growth and innovation. I extend my heartfelt appreciation for the dedication and hard work of our teams and convey my best wishes for success to both branch teams.”</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">The Nugegoda branch is now located at 69, S da S Jayasingha Mawatha, Kohuwala, Nugegoda, while the Nuwara Eliya branch has been relocated to 31/1/1, Lowson Street, Nuwara Eliya.&nbsp;</span></span><o:p></o:p></p>

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29

Mar

HNB Assurance Hosts Liya Harasara Event in Pujapitiya

<p class="MsoNormal" style="line-height:normal;"><span style="font-size:12.0pt;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">HNB Assurance PLC, recently organized a special event in celebration of International Women's Day, in Pujapitiya, Kandy. The event, which took place in collaboration with the Pujapitiya Provincial Council, aimed to empower and inspire women in the local community.</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:normal;"><span style="font-size:12.0pt;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">The event marked the launch of the 12th edition of “Liya Harasara”, an annual initiative dedicated to acknowledging and supporting the contributions of women along with the remarkable essence of womanhood, while celebrating International Women’s Day. Additionally, "Liya Harasara" seeks to recognize the achievements of women across various fields and foster an environment of empowerment and inclusivity.</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:normal;"><span style="font-size:12.0pt;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">Featuring insightful sessions facilitated by distinguished individuals in their respective fields, Apsari Tillakaratne, addressed the gathering and shared personal insights from her life on how to overcome challenges. Sunethra Kumari shared her expertise, providing valuable insights into beauty and self-care practices while W.M. Sarani Pushpakumara, delivered an informative session on the importance of nutrition for overall well-being.</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:normal;"><span style="font-size:12.0pt;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">Attendees from the vicinity of Pujapitiya had the opportunity to engage with the facilitators, learn from their expertise, and participate in discussions aimed at promoting women's empowerment and holistic well-being. The event served as a platform for women to connect, share experiences and inspire each other towards personal and professional growth.</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:normal;"><span style="font-size:12.0pt;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">HNB Assurance remains committed to supporting initiatives that promote gender equality, empower women and contribute to the well-being of communities across Sri Lanka. Additionally, the company also offers special benefits to females for new policies obtained during the month of March and April, 2024.</span></span><o:p></o:p></p>

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19

Mar

HNB Assurance Celebrates First Anniversary of Empowering Women with In.She

<p class="MsoNormal" style="line-height:normal;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">HNB Assurance PLC proudly celebrated the first anniversary of its groundbreaking women empowerment program, In.she. This initiative, designed to uplift and support women within both the insurance industry and the company, aims to foster gender equality and diversity.</span><o:p></o:p></p><p class="MsoNormal" style="line-height:normal;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">Launched on March 8<sup>th</sup>, 2023, in celebration of International Women's Day, In.she has exemplified HNB Assurance's commitment to creating an inclusive workplace and empowering women to excel in their careers. The program's first-year celebration, held at the Royal MAS Arena, set the stage for a continued journey of empowerment and growth.</span><o:p></o:p></p><p class="MsoNormal" style="line-height:normal;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">In recognition of its efforts, HNB Assurance was recognized as one of the female-friendly workplaces to work in 2023, a testament to the company's support for women's advancement and well-being.</span><o:p></o:p></p><p class="MsoNormal" style="line-height:normal;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">The first anniversary celebration, themed "Glamor Galore," showcased a fashion show featuring designs and models from within the company's talented staff. Additionally, a panel discussion was hosted during the event, featuring esteemed personalities such as Yureni Noshika, Chathurika Peries, Ruchira Karunarathne and Dilini Jayasuriya.</span><o:p></o:p></p><p class="MsoNormal" style="line-height:normal;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">Mr. Lasitha Wimalaratne, CEO of HNBA, sharing his thoughts at the first year anniversary of In.She, stated, "</span> <span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">At HNB Assurance, we are committed to creating an inclusive workplace where every individual, irrespective of gender, has the opportunity to excel. However, we must acknowledge that there are specific challenges that disproportionately impact women due to social and cultural factors, a key feature of our In.She program is to address and overcome these obstacles by providing support and resources required."</span><o:p></o:p></p><p class="MsoNormal" style="line-height:normal;"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">Mr.</span> <span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;">Navin Rupasinghe, Head of Human Resources / Assistant General Manager of HNBA, added, "Our journey with In.She has been incredibly rewarding and we are thrilled to celebrate its first anniversary. Through this program, we have witnessed the remarkable potential of our female workforce. I’d like to take this opportunity to congratulate the In.She team for their efforts and passion in driving this initiative, let me also remind and emphasize that the management stands firmly behind this endeavor, offering complete support to ensure its continued success.”</span><o:p></o:p></p>

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