image

Pay Now

image

eLife

image

Complaints Management

image

HNBA News

HNB AssuranceContinues to Grow Steadily

HNB  Assurance  PLC(HNBA)and  its  fully  owned  subsidiary  HNB  General  Insurance Limited(HNBGI)posted a Profit After Tax (PAT) of LKR 176MN for the secondquarter of 2017, reflecting a phenomenal growth of 332% compared to the PAT of LKR 41 MN recorded  during  the  same  period  of  2016.  The  impressive  performance  of  the  Group reflected  in  all  performance  indicators.  The  Parent  Company, HNBAposted  a  PAT  of LKR 100MNmarking  a growth  of  54%  while  its  subsidiary  with  a  PAT  of  LKR    76  MN recorded a more impressive growth of 414% in PAT. During  the secondquarter  of  2017,  the  Group achieved  a  22%  growth in  its  Gross Written Premium(GWP), depictinga valueof LKR 3.8BN as against the GWP of LKR 3.1BN  recorded  during the  comparable  periodin2016.  The  Life  Insurance  segment contributeda GWP of LKR 1,919MN and the General Insurance segment contributeda GWP  of  LKR 1,901  MN  to  the  overall  GWP.  The  Life  and  General  Insurance  segments recorded  Premium  growth  rates  of  17%  and  27%  respectively.  During  the  second quarter of 2017, the group recorded an investment income growth of 54% reaching a value  of  LKR  771  MN  against  LKR  500  MN  recorded  during  the  same  period  of  2016.  The  Total  Assets  of  the  Group  reached  a  value  of  LKR  16  BN  and  Investments  in Financial  Instruments  reached  a  value  of  LKR  13  BN.  During  the  same  period  the  Life Insurance Fund and General Insurance Fund grew by 14% and 29% reaching values of LKR 10 BN and LKR 2.5 BN respectively. Sharing  her  thoughts  on  the  Group’sfinancial   performance,   Chairperson   of HNBA    and    HNBGI    Mrs.    Rose    Cooraystated,  “We  are  indeed  delighted  to announce the results of another successful    quarter.        Both    Life    and General Insurance segments have showcased  steady  revenuegrowths. The  concerted  and  well  targeted  efforts the Group  has  taken  throughout  2017 to  grow  profitable  business has  made  both  HNBA and  HNBGI  more  resilient  and  competitive  Insurance  companiesin  the  industry.    The Group  continues  to  leverage  on  its  core  competencies  in  stabilizing  its  market  share by delivering asubstantial long-term value to our shareholderswhilst meeting all our obligations   to   our   valued   customers   with   highest   responsibility.   These   financial results are a testament of the Group’s continuous financial  stability  and  its growth momentum”. Speaking  on  the  financial  performance  of  the  Group, Managing   Director/CEO   of   HNBA   and   HNBGI   Mr. Deepthi  Lokuarachchi  stated,  “Despite  many  tough challengesin  a  rapidly  changing market,  the  Group has  made  significant  strides  by  creating  a  stronger platform  for  growth  by  delivering  a  steady  financial performance.  This  growth  momentumof  the  Groupshowcases the strength of our business strategyand we are confidentthat both our Life and General Insurance companies will reach out as strong players in this industry”.  

More News
news

27

May

HNB Assurance Clinches Fifth Consecutive Win as Sri Lanka’s Best Life Bancassurance Provider

HNB Assurance PLC (HNBA) has once again reaffirmed its industry leadership in Bancassurance by securing the title of "Best Life Bancassurance Provider in Sri Lanka" for the fifth consecutive year, awarded by the prestigious Global Banking and Finance Review – UK. Mr. Lasitha Wimalaratne, Chief Executive Officer of HNB Assurance, expressed his thoughts on this milestone, stating, “Being named the Best Life Bancassurance Provider in Sri Lanka for the fifth year in a row is not just an honor, it is a reflection of the enduring partnerships we have built especially with our parent company Hatton National Bank along with the passion of our teams. This accolade speaks volumes of our consistent efforts to elevate standards in bancassurance. Our teams continue to innovate, collaborate and break boundaries to deliver meaningful solutions to our customers. I’d like to extend my sincere thanks to the management of Hatton National Bank and our other partners for their continued guidance and support.”Highlighting the pivotal role of the Partnership Channel, Mr. Wimalaratne further added,“As we accelerate towards our goal of capturing a 10% market share, the Partnership Channel remains central to our growth strategy. Congratulations to the teams involved, I am immensely proud of what we have accomplished and am excited about the journey ahead.”Mr. Supun Dias, Senior Vice President - Network Management at Hatton National Bank, congratulated the team at HNBA, stating, “To witness HNBA win this prestigious title for five consecutive years is truly inspiring. It is a testament to the strength and synergy of our long-standing partnership. As a Group, we are committed to driving innovation and delivering superior value to our clients. Congratulations to HNBA and everyone involved in achieving this exceptional feat.”Also sharing his thoughts, Mr. Sanesh Fernando, Chief Business Officer – Partnerships at HNB Assurance, remarked, “This milestone is the direct result of the dedication our teams and tireless efforts they have made to deliver value to our policyholders. The Partnerships team at HNBA, together with our banking partners, especially Hatton National Bank, have been instrumental in shaping this success story. I’d like to extend my sincere appreciation to the HNB Branch Management, HNB Bank Network Management along our valued customers for their trust placed on us. This fifth win reinforces our drive to deliver excellence and as we move forward we will continue to strive to reach even greater heights.

Read More
news

27

May

HNB Assurance Expands Presence in the North with New Branch in Jaffna

Strengthening its footprint across Sri Lanka, HNB Assurance PLC officially opened its newest branch in Jaffna, located at No. 521, Point Pedro Road, Nallur. With this addition, the company now operates 11 branches in the North emphasizing the company’s ongoing efforts to bring its life insurance solutions closer to communities in the Northern Province, making protection and financial planning more accessible than ever before. The new Jaffna branch will serve as a hub for customers in the region, delivering personalized insurance services with the hallmark trust, care and professionalism the company is known for.Speaking at the branch opening, Mr. Lasitha Wimalarathne, Chief Executive Officer of HNB Assurance PLC, stated, “We are indeed excited to further strengthen our footprint in the Northern Province with the opening of this new branch in Jaffna. With multiple touchpoints already established in the region, our growing presence allows us to better serve the evolving needs of our customers and create even closer relationships with the communities we operate in. We remain dedicated to being a trusted partner in their journey towards a more secure and resilient future.”Sharing similar sentiments, Mr. Harindra Ramasinghe, Chief Business Officer – Advisor Distribution Channel of HNB Assurance PLC, commented, “With the opening of our newest branch in Jaffna, we now operate over 70 physical branches across the island and with this new branch opening we have reaffirmed our belief in the strategic importance of the Northern Province to our growth journey. We have always recognized Jaffna as a key region with immense potential and we are proud to strengthen our connection with its people. My sincere thanks to the Distribution Management team and all the other support teams for their efforts in helping us open this branch.”The newly inaugurated Jaffna branch is now open to serve customers from Monday to Friday, offering expert guidance and tailored life insurance solutions to meet diverse needs.

Read More
news

27

May

HNB Assurance Launches 24-Hour Call Center to Enhance Customer Experience

In an effort to demonstrate its continued commitment to exceptional service and customer convenience, HNB Assurance PLC (HNBA) has launched a 24-hour call center, enabling policyholders to connect with the company on all matters related to customer service at any time, from anywhere using the short code 1301. While customer service support is now available 24/7, hospitalization claims-related services will continue to be handled as per the specific instructions issued to the policyholder at the time of obtaining a policy.HNB Assurance has experienced consistent growth, recording an impressive average growth rate of 26% over the past four years. The company’s momentum and customer-centric focus have paved the way for initiatives such as the 24-hour call center, designed to strengthen policyholder engagement and ensure seamless service delivery.“Exceptional customer service is not just a value we uphold; it is a critical pillar of our strategy to achieve a 10% market share by 2026” said Lasitha Wimalarathne, Chief Executive Officer of HNB Assurance. “Making our call center available 24 hours a day, 365 days of the year, ensures our policyholders are supported when they need us most, reinforcing the trust they place in us every day. Additionally, our significant investments in digital transformation to make interactions of our policyholders with us seamless, to initiatives like this, all aim at delivering our broader mission to continuously enhance our customer experience”. Speaking further he went on to add “as an industry, as we push towards greater insurance penetration, it is important that players do everything in their power to foster greater levels of confidence and convenience to the customer”.Earlier this year, HNB Assurance also unveiled a dedicated Customer Service Centre, a thoughtfully curated space designed to create personalized and streamlined interactions. Together with the 24-hour call center, HNB Assurance continues to reimagine and elevate every aspect of the customer journey.“Our newly enhanced 24-hour call center operation and the upgraded Customer Service Centre we opened earlier this year are all part of our ongoing efforts to elevate and refine every touchpoint so as to offer a superlative customer experience that truly differentiates us from the competetion,” added Dinesh Yogaratnam, Chief Marketing and Customer Experience Officer / General Manager of HNB Assurance. “We recognize that as a company we offer something that is intangible, protection, trust and peace of mind and for that, we need to be with our customers at all times. Hence, these initiatives are not standalone, they are integral to how we plan to grow, not just in size but in the value and care we offer to every policyholder.”

Read More
HNB