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HNBA News

HNBA MD Discussed the Dynamic HR Practices of HNBA & HNBGI

The  „peoplefactor‟of  an  organization  with  no doubt    is itsgreatest    strength,    making    its management crucial    in    a    highly    competitive industry  such  as  Insurance. HNB  Assurance  PLC (HNBA)and    its    fully    owned    subsidiary    HNB General Insurance Limited (HNBGI)has deployed a Human Resourcestrategyfor   its   staffwhich focuses  onenriching  the  life  of  its  employees,both throughenhancing quality of time at work as well as providing for greater work-life balance. Sharing views on the Human Resource strategy, Managing Director/CEO of HNBA and HNBGIMr.Deepthi  Lokuarachchi  stated,  “The  Human  Resource  strategy  is  akey success  driverof  any  organizationand  it  is  believed  that  the  Human  Resource function adds a great deal of value to the corporationandthe „people factor‟provides for  greater stability  of  the  business  as  well  as  superior  organizational  performance.Cherished   Human   Resource   practices   could   result   in   a   pool   of   competentand dedicated employees.The  Grouppays  great  emphasis  on  its  recruitment  strategy  as well as in retaining its employees. As a Group with over 900 employees,the Strategic Human Resource practices extendbeyond the standard Human Resource practices, to help   our   staff   and   their   families   fulfill   their   aspirations   and   dreams.Extensive measures  are  taken  in  order  to  create  acontemporary  organization culturewith augmented valuesas well asasupport mechanism toenable one to go forthin one‟s career.” Speakingfurther Mr. Lokuarachchi added“The Group has an „opendoor‟ policy where employees  could  access  the  top  management concerningany  matter.  Continuous learning  and  development  is  encouraged  throughout  each  tier  of  the organization. The  Group  envisions creating  charismatic  leaders  andhas  invested  its  resources  in talent  management  and  talent  development  which  helps  in  building  competencies and   skills   within   employees.   As   part   of   the   Human   Resource   strategy,   training programs  are  conducted  on  a monthly  basis  focusing  onprofessionalas  well  as personaldevelopment of employees.These programs rangefrom personal grooming to  professional  training to  workshops  on  striking  the  right  work-life  balance  and healthy  living.A  case  in  point  here  is  the  workshop  that  was  held for  staff  on  the prevention of Dengue and H1N1 as well as a workshop to help individuals understand what  measures  should  be  takeninorderto spend the golden eve of one‟s life in a happy  and  a  healthy  manner. These  workshops  were  conducted  byDr.  Shiromi Maduwage and Dr. Sameera Sennanayake ofthe  College of  Community  Physicians of Sri  Lanka.The  Group  identifies  the  true  potentialofeach  staff  member  and  set  in place   a   compensation   scheme   which   has   both   monetary   and   non-monetary components. The  Group  constantly  encourageemployees  in enhancingleadership roles  and  in  empowering  employees  by  creating  additional  tiers  in  the  managementhierarchyto allow career progression. In addition, the Group has taken a step forward in   implementing   advanced   Human   ResourceInformationsystems and   reward schemes”.

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27

May

HNB Assurance Clinches Fifth Consecutive Win as Sri Lanka’s Best Life Bancassurance Provider

HNB Assurance PLC (HNBA) has once again reaffirmed its industry leadership in Bancassurance by securing the title of "Best Life Bancassurance Provider in Sri Lanka" for the fifth consecutive year, awarded by the prestigious Global Banking and Finance Review – UK. Mr. Lasitha Wimalaratne, Chief Executive Officer of HNB Assurance, expressed his thoughts on this milestone, stating, “Being named the Best Life Bancassurance Provider in Sri Lanka for the fifth year in a row is not just an honor, it is a reflection of the enduring partnerships we have built especially with our parent company Hatton National Bank along with the passion of our teams. This accolade speaks volumes of our consistent efforts to elevate standards in bancassurance. Our teams continue to innovate, collaborate and break boundaries to deliver meaningful solutions to our customers. I’d like to extend my sincere thanks to the management of Hatton National Bank and our other partners for their continued guidance and support.”Highlighting the pivotal role of the Partnership Channel, Mr. Wimalaratne further added,“As we accelerate towards our goal of capturing a 10% market share, the Partnership Channel remains central to our growth strategy. Congratulations to the teams involved, I am immensely proud of what we have accomplished and am excited about the journey ahead.”Mr. Supun Dias, Senior Vice President - Network Management at Hatton National Bank, congratulated the team at HNBA, stating, “To witness HNBA win this prestigious title for five consecutive years is truly inspiring. It is a testament to the strength and synergy of our long-standing partnership. As a Group, we are committed to driving innovation and delivering superior value to our clients. Congratulations to HNBA and everyone involved in achieving this exceptional feat.”Also sharing his thoughts, Mr. Sanesh Fernando, Chief Business Officer – Partnerships at HNB Assurance, remarked, “This milestone is the direct result of the dedication our teams and tireless efforts they have made to deliver value to our policyholders. The Partnerships team at HNBA, together with our banking partners, especially Hatton National Bank, have been instrumental in shaping this success story. I’d like to extend my sincere appreciation to the HNB Branch Management, HNB Bank Network Management along our valued customers for their trust placed on us. This fifth win reinforces our drive to deliver excellence and as we move forward we will continue to strive to reach even greater heights.

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27

May

HNB Assurance Expands Presence in the North with New Branch in Jaffna

Strengthening its footprint across Sri Lanka, HNB Assurance PLC officially opened its newest branch in Jaffna, located at No. 521, Point Pedro Road, Nallur. With this addition, the company now operates 11 branches in the North emphasizing the company’s ongoing efforts to bring its life insurance solutions closer to communities in the Northern Province, making protection and financial planning more accessible than ever before. The new Jaffna branch will serve as a hub for customers in the region, delivering personalized insurance services with the hallmark trust, care and professionalism the company is known for.Speaking at the branch opening, Mr. Lasitha Wimalarathne, Chief Executive Officer of HNB Assurance PLC, stated, “We are indeed excited to further strengthen our footprint in the Northern Province with the opening of this new branch in Jaffna. With multiple touchpoints already established in the region, our growing presence allows us to better serve the evolving needs of our customers and create even closer relationships with the communities we operate in. We remain dedicated to being a trusted partner in their journey towards a more secure and resilient future.”Sharing similar sentiments, Mr. Harindra Ramasinghe, Chief Business Officer – Advisor Distribution Channel of HNB Assurance PLC, commented, “With the opening of our newest branch in Jaffna, we now operate over 70 physical branches across the island and with this new branch opening we have reaffirmed our belief in the strategic importance of the Northern Province to our growth journey. We have always recognized Jaffna as a key region with immense potential and we are proud to strengthen our connection with its people. My sincere thanks to the Distribution Management team and all the other support teams for their efforts in helping us open this branch.”The newly inaugurated Jaffna branch is now open to serve customers from Monday to Friday, offering expert guidance and tailored life insurance solutions to meet diverse needs.

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27

May

HNB Assurance Launches 24-Hour Call Center to Enhance Customer Experience

In an effort to demonstrate its continued commitment to exceptional service and customer convenience, HNB Assurance PLC (HNBA) has launched a 24-hour call center, enabling policyholders to connect with the company on all matters related to customer service at any time, from anywhere using the short code 1301. While customer service support is now available 24/7, hospitalization claims-related services will continue to be handled as per the specific instructions issued to the policyholder at the time of obtaining a policy.HNB Assurance has experienced consistent growth, recording an impressive average growth rate of 26% over the past four years. The company’s momentum and customer-centric focus have paved the way for initiatives such as the 24-hour call center, designed to strengthen policyholder engagement and ensure seamless service delivery.“Exceptional customer service is not just a value we uphold; it is a critical pillar of our strategy to achieve a 10% market share by 2026” said Lasitha Wimalarathne, Chief Executive Officer of HNB Assurance. “Making our call center available 24 hours a day, 365 days of the year, ensures our policyholders are supported when they need us most, reinforcing the trust they place in us every day. Additionally, our significant investments in digital transformation to make interactions of our policyholders with us seamless, to initiatives like this, all aim at delivering our broader mission to continuously enhance our customer experience”. Speaking further he went on to add “as an industry, as we push towards greater insurance penetration, it is important that players do everything in their power to foster greater levels of confidence and convenience to the customer”.Earlier this year, HNB Assurance also unveiled a dedicated Customer Service Centre, a thoughtfully curated space designed to create personalized and streamlined interactions. Together with the 24-hour call center, HNB Assurance continues to reimagine and elevate every aspect of the customer journey.“Our newly enhanced 24-hour call center operation and the upgraded Customer Service Centre we opened earlier this year are all part of our ongoing efforts to elevate and refine every touchpoint so as to offer a superlative customer experience that truly differentiates us from the competetion,” added Dinesh Yogaratnam, Chief Marketing and Customer Experience Officer / General Manager of HNB Assurance. “We recognize that as a company we offer something that is intangible, protection, trust and peace of mind and for that, we need to be with our customers at all times. Hence, these initiatives are not standalone, they are integral to how we plan to grow, not just in size but in the value and care we offer to every policyholder.”

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