ISO Certificationfor HNBA’s Claims Process

  January 10,2018

The  Life  Claims  Department  of HNB    Assurance    PLC    (HNBA)obtainedthe    certification    in compliance with ISO 9001  : 2015 for  its service  standards.    TheLife Claims Departmentqualifiedfor   this   certification upon being independently audited and meeting the specific criterion.The   certification   was   issued   for   the   Claims   Process   followed throughout,from claim intimation to claim settlement.

Sharing his thoughts, Managing Director/CEO of HNBA and its fully owned subsidiary HNB  General  Insurance  Limited,  Deepthi  Lokuarachchistated  “our primary goalin customerservicehas   always   been   focused   on   its   assured   qualityand   theISO certification  affirms  the  effectiveness  of  the  consistent  service  providedover  the years.  This  certification  demonstratesour  commitment  towards  our  customers  and outlines   the   cutting-edge   practices   the   Company   follows   throughout   its   Claims Settlement Process”.

Speaking   on   the   ISO   certification,   Chief   Operating   Officer   of   HNBA,   Prasantha Fernando stated “As an entity highly focussed on quality, we are honoured toearn the ISO   certification   and   thisprovides   that   additional   degree   of   assurance   to   our stakeholders  of  our  continuous  improvements inour  service  quality standardsand deliverables”.

Chief  Technical  Officer  of HNBA, Dinesh Udawatta stated “I’m indeed grateful to the entire team for  embarking  on  thisjourney  to  obtainthe world’s most popular quality management  servicecertification as  well  asfor  maintaining  a  servicestandardof highqualitythroughout  the  years.I  am  confident  that  this  certification  will  bolster
our  resolve  to  push  the  envelope  of  customer  service  further  and  to  continue  toprovide a superlative service to our patronage”.

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