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HNB Assurance Open Doors of its Customer Relationship Management Centre

HNB Assurance PLC (HNBA) opened doors of its Customer Relationship Management Centre located at No. 131, St. Michael’s Road, Colombo 03. This state of the art facility provides modern amenities for an outstanding customer service. The opening ceremony was graced by the presence of Mrs. Rose Cooray, Chairperson of HNBA and its fully owned subsidiary HNB General Insurance Limited (HNBGI), Mr. Deepthi Lokuarachchi, Managing Director/CEO of HNBA and HNBGI and the top management of both HNBA and HNBGI. The centre offers a complete range of life insurance solutions to suit every walk of life. The premise also houses modern training facilities and the Corporate & Alternate Sales Channels of HNB General Insurance Limited (HNBGI), the fully owned subsidiary of HNBA. Sharing her views, Mrs. Rose Cooray stated, “this new center of excellence reaffirms our commitment to our customers and stakeholders in providing an exceptional customer service. As a committed Life Insurer in the country, with every step we take, we ensure that new benchmarks are established in the industry and it is our belief that this centre would bring many benefits to our valued customer in terms of ease of access and improved efficiencies in obtaining our services”. Mrs. Cooray further added, “I’m sure that the newly established state of the art training facilities of HNBGI in this centralized location would be of tremendous assistance in developing competencies and in setting new standards which would be a resultant of increased service efficiencies and supporting the Company’s growth strategy whilst creating a futuristic work environment for the corporate business units of HNBGI and boosting the morale of the team”. Mr. Deepthi Lokuarachchi sharing his views stated, “in response to our growing customer base, measures were taken to establish a dedicated customer relationship management centre with a team of highly trained and competent individuals to provide a superlative customer service. Taking care of our customers have become the center point of our business philosophy and by opening doors of this modern establishment we ensure that we provide a superlative service by setting new standards in the industry. The Corporate Sales Business Units of the subsidiary, HNBGI have been placed in this premise in order to ensure convenience and a delivery of a bouquet of superlative services under one roof”. HNB Assurance PLC (HNBA) is the one of the fastest growing Insurance Companies in Sri Lanka with a network of 59 branches. HNBA is a Life Insurance company with a rating of A (lka) by Fitch Ratings Lanka for “National Insurer Financial Strength Rating” and has been recently included in the S&P SL20 Index. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Limited (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialize in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence and won many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka and SAFA (South Asian Federation Accountants).

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19

Apr

HNBA Continues Dominance as Best Life Bancassurance Provider for Fourth Consecutive Year

<p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">HNB Assurance PLC (HNBA) has once again secured the prestigious title of "Best Life Bancassurance Provider in Sri Lanka" for the fourth consecutive year, recognized by the Global Banking and Finance Review. This award underscores HNBA's strong partnerships and commitment to excellence while maintaining its dominant position within the industry.</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">Mr. Lasitha Wimalaratne, Chief Executive Officer of HNBA, stating, “It is indeed an immense honor to be acknowledged as the Best Life Bancassurance provider in the country by the esteemed Global Banking and Finance Review - UK, marking our fourth consecutive win. This achievement truly is a testament to the dedication and collaboration of our teams, who continuously push boundaries, foster partnerships and redefine industry benchmarks."</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">He further emphasized the significance of HNBA's Partnership Channel in their business operations, “As we strive towards our goal to attain 10% market share the partnership channel has a crucial role to play. I’m extremely proud of our team for this achievement and I’m certain we will continue to push boundaries and reach even greater heights.”</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">"We're thrilled by HNBA's achievement of being the Best Life Bancassurance Provider in Sri Lanka for the fourth consecutive year and are committed to ensuring that our partnership grows even further. By leveraging our strengths as a Group, we are consistently exploring ways to keep delivering top-notch solutions to our customers. My congratulations to HNBA and all the teams involved in this impressive achievement", opined, Mr. Supun Dias, Assistant General Manager - Network Management at Hatton National Bank.</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">Mr. Sanesh Fernando, Chief Business Officer – Partnerships at HNBA, reflected on the significance of this achievement, stating, “Without a doubt, this achievement stands as a testament to the collaborative efforts of the entire Partnership Team, for which I extend my deepest gratitude. A special mention goes out to the management of Hatton National Bank and all our other banking partners for their continued support.</span><span style="line-height:150%;mso-spacerun:yes;">&nbsp; </span><span style="line-height:150%;">To receive this prestigious recognition for the fourth-year running is a clear indication of our relentless commitment to excellence and the efforts made by our team. I’m confident that moving forward, we as a team are committed to delivering exceptional value to our customers collectively contributing to the larger vision of HNBA.”</span></span><o:p></o:p></p>

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17

Apr

Mrs. Rose Cooray Inducted to the Hall of Fame at Great Manager Awards 2024

<p>At the prestigious Great Manager Awards 2024, Mrs. Rose Cooray, the Chairperson of HNB Assurance PLC and HNB General Insurance Limited, was inducted into the Hall of Fame. Mrs. Cooray, who assumed her role in 2015, has been instrumental in steering both companies to remarkable growth and success. Since taking on the mantle of Chairperson, Mrs. Cooray has spearheaded initiatives that have led to substantial financial achievements, embracing cutting-edge technological advancements, securing international acclaim and forming numerous synergies and partnerships that have laid a solid foundation for the future of both organizations. With over 47 years of extensive experience in the financial sector, including a distinguished career at the Central Bank of Sri Lanka where she served as Deputy Governor, Mrs. Cooray brings a wealth of knowledge and expertise to her leadership roles. Her tenure has been marked by astute decision-making, visionary leadership and a commitment to excellence. In recognition of Mrs. Cooray's outstanding contributions, Mr. Lasitha Wimalaratne, CEO of HNBA, remarked, "Mrs. Rose Cooray's induction into the Hall of Fame is well deserved and a testament to her exemplary leadership. I’m proud to state that under her guidance, HNB Assurance has achieved unprecedented growth and success, setting new benchmarks in the industry. Her visionary approach and strategic initiatives have been instrumental in positioning us for sustained excellence in the years to come. I’d like to extend my congratulations to Mrs. Cooray on this great achievement." “Mrs. Cooray's induction to the Great Manager Awards Hall of Fame is a fitting recognition” opined, Mr. Sithumina Jayasundara, CEO of HNBGI. “Personally, to me, what sets her leadership style apart is how she extends her influence and support way beyond boardroom discussions, making a conscious effort to hear every voice and inspire action. Her willingness to go above and beyond has certainly shaped how we operate as a company. At HNBGI we are extremely proud of her recognition and I’d like to congratulate Mrs. Cooray on her induction to the Hall of Fame”</p>

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15

Apr

HNB Assurance Strengthens Presence with Relocation of Branches in Nugegoda and Nuwara Eliya

<p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">HNB Assurance PLC, is delighted to announce the relocation of its branches to prime locations in Nugegoda and Nuwara Eliya. These strategic moves reflect on the company's intention to enhancing accessibility and service delivery to customers in key regions across the island. Providing convenient access to its comprehensive range of insurance products and services, including protection, health, savings, retirement and&nbsp;</span><span style="line-height:150%;mso-spacerun:yes;"> </span><span style="line-height:150%;">MRP has contributed to the progress of the company, showcasing a 20% year on year growth continuously over the past three years.&nbsp;</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">Mr. Lasitha Wimalaratne, CEO of HNBA, expressing his thoughts at the branch openings, stated, “The decision to relocate our branches in Nugegoda and Nuwara Eliya was driven by our strategic vision to position ourselves in key high-traffic areas, enabling us to foster deeper connections with our customers and offer tailored insurance solutions that safeguard what matters most to them. As we embark on this journey of growth, our branch network remains integral, serving as the bedrock to our customer-centric approach. I have full confidence that these new locations will not only amplify our presence but also elevate the level of service we provide to the local communities."</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">Mr. Harindra Ramasinghe, Chief Business Officer – Advisor Distribution Channel, emphasized the significance of the relocations in enhancing customer experience. "At HNB Assurance, we are constantly striving to exceed customer expectations and deliver exceptional value. Last year, we were honored for our pioneering Insurance Distribution initiative at the prestigious Emerging Asia Insurance Awards, a recognition which underscores our commitment not only to expansion but also for being innovative with our Distribution Strategy. The relocation of our branches in Nugegoda and Nuwara Eliya enables us to build closer relationships with our customers and provide them with unparalleled support and assistance. With a branch network of 69 branches and an advisor force in excess of 3500, the advisor distribution channel at HNBA has consistently displayed growth and innovation. I extend my heartfelt appreciation for the dedication and hard work of our teams and convey my best wishes for success to both branch teams.”</span></span><o:p></o:p></p><p class="MsoNormal" style="line-height:150%;text-align:justify;"><span style="font-family:&quot;HNBA &amp; GI&quot;;font-size:10.0pt;"><span style="line-height:150%;">The Nugegoda branch is now located at 69, S da S Jayasingha Mawatha, Kohuwala, Nugegoda, while the Nuwara Eliya branch has been relocated to 31/1/1, Lowson Street, Nuwara Eliya.&nbsp;</span></span><o:p></o:p></p>

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